Four Ways Your Business Can Generate Attention

The behavior of today’s prospect and customer has changed in that they poke and search for informational solutions primarily via search and social media and social networks. Your company needs to have useful and relevant content at the right time—when the consumer is looking to solve her problem—and in the right places—where the consumer will find Read more about Four Ways Your Business Can Generate Attention[…]

Citizen Customer Service

In the last ten or fifteen years, more and more citizens have been motivated to help others, assert their authority, share opinions, and be generous with their knowledge, wisdom and ideas. Because of this, it’s quite possible that the era of a “full technical support staff” is over. No longer can these departments hold on Read more about Citizen Customer Service[…]