One Important Marketing Lesson You Won’t Learn in a Book

Patrick McFadden

When I look back at the beginning years of Indispensable Marketing, the lesson I wish I had figured out earlier is you can’t read your way out of a problem.

When I first launched and needed advice, my tendency was to grab a book and go off in the corner to figure out how to solve my problem. While these books did provide great insight, I soon learned a half-hour conversation with an expert or mentor provided invaluable business information I couldn’t get in a book. Not only did this person offer firsthand experience and great words of wisdom but they also provided a connection.

Here is one important small business marketing lesson that I wish I would have known right off the bat.

You have to find your own marketing combination.

Some   marketing experts and business owners are almost spiritual about the ‘right’ way to do marketing.  Many believe that what worked for another company is the best approach for theirs.

However, that mindset and approach is false.  This is a testament to the fact that every business is unique: What works for one, may not work for another.

The biggest challenge you face is deciding which combination of tools is right for you. That decision only comes from research and thought on your part.

Then apply your own brand of creativity to bring your products/services to the market and knock the socks off your clients and your future clients.

Lesson:   Listen, study, and observe what others are doing, but do not be afraid to go against the grain and try something different.  After all, that is what brilliant businesses often do best.

About the Author:  Patrick McFadden is the  marketing consultant  to call when you want SALES … not just words.. He is also an advisor and featured marketing contributor to  American Express Open Forum  and has been named a marketing thought leader for small businesses.

By Patrick McFadden April 20, 2025
AI That Understands You
By Patrick McFadden April 18, 2025
Understanding platform intent, sales cycles, and what actually works in high-ticket home services
By Patrick McFadden March 31, 2025
1. The Challenge: VMI was like many service providers — positioning their value around what they thought clients wanted : “Office furniture installation and assembly — let us handle creating your perfect workspace.” But the actual buyers — facility managers, project managers, furniture reps — weren’t looking for “perfect workspaces.” They were trying to avoid installation nightmares . Their real priority? ✅ Great installation days. ✅ No chaos. ✅ No missed deadlines. ✅ No angry phone calls from clients. 2. The Insight: After conducting stakeholder interviews under our marketing strategy consulting engagement , the Indispensable Marketing team uncovered critical feedback: “We need installers who maintain a professional site and follow instructions.” “We lose relationships when installations go badly.” “I need quotes back quickly or I can’t sell the job.” This wasn’t just about services , it was about trust, problem-solving , and professional reliability . So we reframed their differentiators not by what they did, but how they showed up : Same-day project quotes Problem-solving on-site Update protocol with clients Professionalism guarantee Lasting Impression Insurance 3. The Shift: We shifted the positioning from vague benefits to real-world, emotional triggers : Instead of: “Let us create your perfect workspace.” Now: “Get the perfect installation day, every time.” That subtle shift aligns with who’s actually buying (and who feels the pain when things go wrong). The end-user may care about the workspace. But the buyer cares about the install . 4. The Lesson for Others: If you’re selling a service, don’t describe what you do. Describe what the client wants to avoid or achieve — and who the real buyer is. Then, systematize what you’re already doing well and give it a name. Just like our team did with: “Same Day Quotes” “Lasting Impression Insurance” “Reliable Presence Protocol” 5. The Outcome Within weeks of updating their messaging and positioning: The company reported more qualified leads asking the right questions Furniture reps began referring them because they were “easy to work with and made them look good” They were shortlisted for larger, multi-phase projects due to increased confidence in their process But most importantly, they stopped competing on price — because they weren’t selling perfect workspaces anymore. They were selling peace of mind on installation day.
More Posts