Patrick McFadden on Small Business Marketing and The Future of Indispensable Marketing [Interview]

Patrick McFadden

Strategic marketing expert, Patrick McFadden, knows a thing or two about developing a strong marketing plan and strategy. After leaving his full-time engineering position, he transformed his coaching business from an unknown entity into a well-respected firm in the small business community in just five years. Since then, he’s achieved a lot – including starting Indispensable Marketing, a strategic marketing firm focused on helping small business owners develop and implement a marketing plan and strategy. The company represents many small business clients including local Handyman Matters of Richmond and nationally known 21 st Century Expo Group.

In addition, Patrick is a guest host to different business shows, speaks anywhere an audience gathers, is a media source and answers questions from Quora and American Express OpenForum. Questions range from those about personal development and success principles to marketing and small business. Recently, we got to hold our own version of Q&A with McFadden about his business and upcoming projects in 2016.

Tell us a little bit about the objectives and goals of Indispensable Marketing.
Indispensable Marketing is helping small business owners around the world develop and implement a strong marketing plan and strategy so they rise above the competition and mediocrity to become the most trusted resource and obvious choice in the industries they serve.

How is Indispensable Marketing different from other marketing agencies?
Truth is, I just think we are better at strategic marketing. We don’t provide small business owners with a website or a brochure package (but we will certainly advise business owners and connect them with the right people), instead we guide business owners in the process of evaluating their business, their customers, their competition, their goals, and the way business owners and their staff work. Then, we work with business owners to develop and implement a marketing plan to help meet those overall business goals. I’m also a practitioner President and Marketing Consultant and that’s like asking people how Seth Curry is different than other all-star players or different than me. He just has more skill at it. We just have more skills in marketing strategy, and marketing implementation.

What is a typical day at Indispensable Marketing like?
Strategic and intentional order.

You’ve been successful. What lessons could other small business owners learn from you and your company?
They could learn to develop strategic patience and go about the business of earning trust, every single day.

What accomplishment are you personally most proud of?
Obviously I can go into family things that I’m proud of, but I’ll focus on me personally. I would say that I’ve, massively overcome having a speech impediment from my childhood. Proving to myself, my family and more than that, to the world, that with the right support, hard work and right mindset you can overcome your personal hurdle.

What inspires you?
I think that my parents. My dad has an incredible work ethic and my mother’s selflessness has been an inspiration. I was given talent and I feel a responsibility to execute against it.

Why are you passionate about this work?
I love giving people that “aha moment” and I love solving problems. Indispensable Marketing is the modern version of that, so, that’s it.

What is the last book you’ve read?
Raw: My 100% Grade-A, Unfiltered, Inside Look at Sports ( https://www.amazon.com/ Raw-Grade-A- Unfiltered-Inside- Sport… ) by Colin Cowherd.

If you weren’t doing this, what would you be doing?
I’d probably be a corporate business teacher. I like educating people and inspiring them. Business professionals are an intriguing challenge.

What’s next for you? For Indispensable Marketing?
More execution, more growth, and more of the same, which means trying to become the obvious choice for strategic marketing to small businesses.

How have you seen Small Business Marketing grow and change over the years?
Obviously, there’s a lot more things to do in terms of marketing. The internet has become a key research and discovery tool (just like the yellow pages once was) that current prospects use in their buying process. It all comes down to this:  All successful businesses have a clear marketing plan and strategy that makes everything they do more effective.

What small business trends do you foresee taking over this year?
I think generating awareness and visibility is going to completely dominate, and I think content marketing will be on tips of business owner’s tongues.

By Patrick McFadden March 31, 2025
1. The Challenge: VMI was like many service providers — positioning their value around what they thought clients wanted : “Office furniture installation and assembly — let us handle creating your perfect workspace.” But the actual buyers — facility managers, project managers, furniture reps — weren’t looking for “perfect workspaces.” They were trying to avoid installation nightmares . Their real priority? ✅ Great installation days. ✅ No chaos. ✅ No missed deadlines. ✅ No angry phone calls from clients. 2. The Insight: After conducting stakeholder interviews under our marketing strategy consulting engagement , the Indispensable Marketing team uncovered critical feedback: “We need installers who maintain a professional site and follow instructions.” “We lose relationships when installations go badly.” “I need quotes back quickly or I can’t sell the job.” This wasn’t just about services , it was about trust, problem-solving , and professional reliability . So we reframed their differentiators not by what they did, but how they showed up : Same-day project quotes Problem-solving on-site Update protocol with clients Professionalism guarantee Lasting Impression Insurance 3. The Shift: We shifted the positioning from vague benefits to real-world, emotional triggers : Instead of: “Let us create your perfect workspace.” Now: “Get the perfect installation day, every time.” That subtle shift aligns with who’s actually buying (and who feels the pain when things go wrong). The end-user may care about the workspace. But the buyer cares about the install . 4. The Lesson for Others: If you’re selling a service, don’t describe what you do. Describe what the client wants to avoid or achieve — and who the real buyer is. Then, systematize what you’re already doing well and give it a name. Just like our team did with: “Same Day Quotes” “Lasting Impression Insurance” “Reliable Presence Protocol” 5. The Outcome Within weeks of updating their messaging and positioning: The company reported more qualified leads asking the right questions Furniture reps began referring them because they were “easy to work with and made them look good” They were shortlisted for larger, multi-phase projects due to increased confidence in their process But most importantly, they stopped competing on price — because they weren’t selling perfect workspaces anymore. They were selling peace of mind on installation day.
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