When You Sign Up For a Exploratory Call with Indispensable Marketing

Patrick McFadden

Whether you are curious about our process approach to marketing or you’d like for us to learn a little more about your business in order to give you some solid direction, we’d love to chat with you.

The first step is to  get in touch  with us.

This is a pressure-free conversation (30-minute exploratory call) about what you’re trying to achieve and whether or not our approach could be successful together. 

Here’s what you can expect on the call: 

When you sign up for a exploratory call, you can plan for a 30-ish minute conversation with us to discuss:

  • Practical tips on your existing marketing strategy 
  • Your current marketing challenges
  • How we use a diagnosis before prescription approach to marketing
  • An honest conversation about whether or not we’re a good fit 

During this call, we’ll ask you questions about your business and what you want from a partner. Things like: 

  • What are your business goals $$$$?
  • What are your existing marketing channels?
  • How much are you spending on marketing currently?
  • Do you have any major roadblocks right now? 
  • Do you have someone working with you today? 
  • If you’re looking for a partner, what’s your ideal timing? 
  • If you are looking for a marketing partner, what are you looking for with that relationship? 

We’ll also spend a chunk of your time sharing a bit more about Indispensable Marketing – our team, how we work, what the first working engagement looks like, how we structure our weekly marketing sprints, what tactics we specialize in, and how we get good results. We want you to get to know us, honestly. 

What happens after the exploratory call? 

After the exploratory call, if everything makes sense and feels good, we’ll send you a audit or checkup form to collect more information and schedule a time for you to review our marketing strategy engagement. This data gives us the insights we need to prepare a custom working document (proposal). 

The information we typically ask for includes:  

  • How much of an investment in marketing do you think it will take over the next 12 months to take your business to the next level?
  • Describe your ideal customer as thoroughly as possible.
  • Describe the core point of differentiation for your business vs. others in your same field.
  • List at least 3 competitors and their strengths
  • Content used in marketing efforts
  • What components make up your obvious choice online presence?
  • Tactics you currently use to generate leads
  • What metrics do you track?
  • What changes do you foresee for your marketing?

Using this data and insight, we’ll then put together a working document that puts down on paper what working together would look like. 

If it doesn’t feel like a good fit or we don’t think we can help you achieve your goals, we’ll send you over to a list of vetted agencies and freelancers we think could help. Our goal is to be as helpful as possible and get you paired with the right marketing talent – whether that’s our team or someone else. 

Ready to chat?  Let’s talk.  

By Patrick McFadden March 31, 2025
1. The Challenge: VMI was like many service providers — positioning their value around what they thought clients wanted : “Office furniture installation and assembly — let us handle creating your perfect workspace.” But the actual buyers — facility managers, project managers, furniture reps — weren’t looking for “perfect workspaces.” They were trying to avoid installation nightmares . Their real priority? ✅ Great installation days. ✅ No chaos. ✅ No missed deadlines. ✅ No angry phone calls from clients. 2. The Insight: After conducting stakeholder interviews under our marketing strategy consulting engagement , the Indispensable Marketing team uncovered critical feedback: “We need installers who maintain a professional site and follow instructions.” “We lose relationships when installations go badly.” “I need quotes back quickly or I can’t sell the job.” This wasn’t just about services , it was about trust, problem-solving , and professional reliability . So we reframed their differentiators not by what they did, but how they showed up : Same-day project quotes Problem-solving on-site Update protocol with clients Professionalism guarantee Lasting Impression Insurance 3. The Shift: We shifted the positioning from vague benefits to real-world, emotional triggers : Instead of: “Let us create your perfect workspace.” Now: “Get the perfect installation day, every time.” That subtle shift aligns with who’s actually buying (and who feels the pain when things go wrong). The end-user may care about the workspace. But the buyer cares about the install . 4. The Lesson for Others: If you’re selling a service, don’t describe what you do. Describe what the client wants to avoid or achieve — and who the real buyer is. Then, systematize what you’re already doing well and give it a name. Just like our team did with: “Same Day Quotes” “Lasting Impression Insurance” “Reliable Presence Protocol” 5. The Outcome Within weeks of updating their messaging and positioning: The company reported more qualified leads asking the right questions Furniture reps began referring them because they were “easy to work with and made them look good” They were shortlisted for larger, multi-phase projects due to increased confidence in their process But most importantly, they stopped competing on price — because they weren’t selling perfect workspaces anymore. They were selling peace of mind on installation day.
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